Information We Collect
We collect information about you when you use our website, place an order, subscribe to our newsletter, fill out a form, use our live chat, or interact with us on third party social networks.
The types of information we collect depends on how you interact with our website and shop. We may collect your name, email address, postal address, credit card information, demographic information like age and gender, and other information you choose to provide.
The information we collect falls into two categories: (1) voluntary information and (2) tracking information. Voluntary information refers to any information you voluntarily provide to us, such as leaving comments, subscribing, taking part in surveys, ordering products or services, and using contact forms. Tracking information refers to the tracking tools we use to collect information as you interact with our website or shop, including browser cookies, web beacons, embedded web links, and pixels.
Use of Information
We use your personal information to provide products and services, process orders and payments, communicate about orders, products, services and promotional offers, update you on new products and services, and improve our offerings. For example, if you subscribe to our newsletter, we will use your email address to send news and special offers via email.
We use tracking tools like cookies and web beacons to track information about your use of our website and shop including pages visited, content viewed, links clicked, items added to your shopping cart, and purchases made. We use this information to improve your experience on our site.
Sharing of Information
We share information about you under the following circumstances:
- With third party service providers that perform services on our behalf, like payment processors, shipping processors, marketing providers, and other business service providers. These companies agree to confidentiality constraints and are only permitted to use your information to perform services on our behalf.
- With Shopify, our ecommerce platform, which provides us with the online e-commerce platform that allows us to sell our products and services to you.
- With other third parties only with your consent to share the information.
Security of Information
We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable precautions against possible security breaches of our website, no website or internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private.
Some personal information may be exempt from such requests in certain cases, like if we need to keep processing your personal information for our legitimate business interests or regulatory purposes.
We do not knowingly collect information from people under 18 years of age. If you believe a minor has provided us with personal information, please contact us so that we may delete this data.